N52 Privacy Policy – Your Personal Data Protection

Introduction & Our Commitment

N52 takes your privacy seriously. As an online entertainment platform serving users in Malaysia, we are bound to comply with the Personal Data Protection Act 2010 (PDPA) and all related legislation in force in Malaysia.

This Privacy Policy clearly and transparently explains how n52 collects, processes, stores, and protects your personal information when you use the n52.run website, our mobile app, or any related services we offer. We believe you have the right to know exactly what happens to your data — no vague language, no hidden terms.

By registering an account or using n52 services, you agree to the terms set out in this Privacy Policy. This policy should be read together with Terms and Conditions for a full overview of the agreement between you and the platform.

1 Information We Collect

N52 collects various types of information depending on how you interact with our platform. Below is a full explanation of the data categories we collect:

A. Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile phone number
• Current residential address
• Identity verification information (copy of ID card or passport for KYC purposes)
• Bank account or e-wallet details for payment processing
• Username and password (stored in encrypted form)

B. Information Collected Automatically

• IP address and IP-based geographic location
• Device type, operating system, and browser version
• Game session records and wagering history
• Deposit and withdrawal transaction records
• Access time, pages visited, and session duration
• Mobile app usage data including app version and device information

2 How We Use Your Data

The information we collect is used solely for legitimate and necessary purposes to operate the n52 platform. We do not use your data beyond what is required:

• Account management: Registering, verifying, and managing your account on the n52 platform.
• Transaction processing: Securely processing deposits, withdrawals, and all financial activity in your account.
• Identity verification (KYC): Meeting anti-money laundering (AML) legal compliance requirements and verifying user age eligibility.
• Platform security: Detecting and preventing fraud, unauthorized access, and suspicious activity.
• Customer support: Responding to inquiries, resolving complaints, and providing you with technical support.
• Service improvement: Analyzing usage patterns to improve user experience and game quality.
• Platform communications: Sending important notifications related to your account, promotions, and policy updates via email or in-app notifications.
• Legal compliance: Maintaining records required to meet reporting and audit obligations set by the relevant authorities.

3 Information Sharing with Third Parties

N52 does not share your personal data with external parties for commercial purposes without your consent. However, there are certain situations where sharing information is necessary and legally permissible:

• Payment service providers: Required transaction details are shared with trusted payment gateway providers such as FPX and e-wallet providers to process your deposits and withdrawals.
• Game service providers: Third-party game software providers may receive game session data required to deliver a seamless gaming experience.
• Authorities and regulatory bodies: n52 will disclose required information when mandated by Malaysian law, court order, or direction from a legitimate authority.
• Security & anti-fraud services: Limited data sharing with fraud detection system providers to protect all platform users.
• Analytics services: Aggregated and anonymised data may be shared with analytics providers for platform improvement purposes — no personally identifiable information is involved.

All third parties working with n52 are bound by strict data protection agreements and are only permitted to use your information for agreed purposes. We ensure every partner upholds security standards equal to or higher than those we set for ourselves.

4 Data Security & Protection Measures

We invest seriously in security infrastructure to ensure your data is always protected. The following are the layers of protection we employ:

• 256-bit SSL Encryption: All communications between your browser and the n52 servers are secured with military-grade encryption.
• Database-level data encryption: Sensitive information such as bank account numbers and identity documents is stored in encrypted form in our database.
• Two-factor authentication (2FA): Additional security layers are available for all user accounts to prevent unauthorized access.
• 24/7 Monitoring: Our security system continuously monitors platform activity to detect any anomalies or unauthorized access attempts.
• Regular security audits: The n52 platform undergoes independent security audits on a regular basis to ensure our data protection standards remain current.
• Internal access controls: Only authorised personnel may access user data, and such access is restricted according to the principle of least privilege.

5 Cookies & Tracking Technologies

N52 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use and their purposes:

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality and security of your experience on the n52 platform.

6 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 and n52's internal policies, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our Data Protection Officer team via the email address listed in the Contact Us. We will process your request within 30 working days. In complex cases, this period may be extended up to 60 days, with notification to you.

7 Data Storage & Deletion

N52 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law.

• Active account data: Retained for the duration your account is active and for 7 years after account closure to meet financial audit and legal requirements.
• Transaction Records: Retained for a minimum of 6 years in accordance with Malaysia's anti-money laundering (AML) legal requirements.
• KYC Records: Identity verification documents are retained for 5 years after account closure or the date of the last transaction.
• Access and security logs: Technical log data is retained for 12 months for security and investigation purposes.
• Support communication data: Support team conversation records are retained for 3 years.

Once the retention period expires, your data will be securely deleted or anonymized so that it can no longer be associated with you. Our deletion process follows recognized security standards to ensure no data recovery is possible.

8 Children's Privacy

The n52 platform is strictly for users aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

If we discover that a child's personal information has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question. If you believe your child has registered an account on our platform, please contact us immediately so that appropriate action can be taken without delay.

9 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the support icon within the platform
• Response time: Within 3 working days for general enquiries; 30 working days for formal rights requests

For complaints that cannot be resolved through our internal channels, you have the right to submit a complaint to the Malaysia Personal Data Protection Department or the relevant regulatory body.

N52 is committed to addressing every privacy inquiry with seriousness and professionalism. We value your trust and will always strive to resolve every concern transparently and in a timely manner. For more information on how we manage the platform as a whole, please refer to our FAQ page us.